Refund / Returns Policy

Printers are identified by a Make and Model number.
Example: Brother MFC 470DW

Web photos are not a reliable way of identifying your printer as there are international variations in model, and the inks and toners associated with overseas printers sometimes have different chips.

To ask us for ink for a Canon, Brother, HP or Epson printer ink or toner is like asking for food in a restaurant. The chef in the restaurant is happy to help but he needs to know what type of food you need.

We are happy to help with printer cartridges but we do need to know the exact make & model number of the printer. A mistake can mean that you need to make an extra journey to get a new cartridge and can also involve extra cost.

Phone: 6236696 e-mail: fivestarink@yahoo.co.nz

Request of refunds accepted only within 14 days of purchase due to constant changing of microchips on inks cartridges. Buy inks and toners only as and when needed as if a new Chip is put on (and if you have not blocked printer software - Firmware updates) your Generic Inks will not work.

With Generic Inks NO REFUNDS at all will be possible after 14 days from the date you buy.

Genuine inks if Returned within 14 days without box been opened and in clean condition full Refund may be given (at our discretion); after 14 days only 50% of the purchase price may be given if returned within 3 months. If you buy wrong Genuine or Generic Ink or toner and box opened only a third of cost will be refunded as the inks quickly dry up and if unsold has to go into the bin. (If this feels unfair from our side try your luck selling on TradeMe!)

Our staff are not authorised for any refunds over $20.00. If you need a refund, call us first on 6236696 and fix a time to return any faulty inks or toners. If you cannot make a time , you will be asked to leave your cartridge with us to check it and we will phone you. All refunds will be made through your eftpos card or by internet banking refund - even though you might have paid by cash, unless you return the item on the the day of purchase.

Check if the ink/toner we gave is the correct one before you open the box. Do not worry about the size and shape of a generic cartridge and compare with the genuine ones. It will fit in if it is of exactly the right type number.

Buy one ink as soon as first ink/toner (black or colour) finishes. Do not wait till all inks run out. Refund given only for 1 opened ink/toner if it does not work. Open the packet, Keep the outside box and all Clips carefully until the ink/toner finishes.

If the ink or toner you buy does not work ...
phone us on 6236696 or email us: fivestarink@yahoo.co.nz on the same day you put the new ink with the following correct information. (not after few months at an auspicious date and time!)

• Printer MAKE and MODEL number
• Reason for rejection (from Printer Display or Monitor screen)
• Check Carefully if the error indicates the colour ink or toner you changed or another colour (Black; Cyan/Blue; Magenta/Red/pink; Yellow; or Grey)
• If ink/toner is accepted but produces any marks or spots on the paper, Come with a sample printout which we could keep and send to our supplier along with the faulty product and outside box.
• Due to the chip put on new model ink and toners do not worry if the toner indicator shows low toner. Some replaced toners may show low toner but they will be full and as long as it prints fine you can use it.
• When you change a Toner/Drum/Ink if you get a message ‘No Toner Present’, It's time to Reset. Google “How to reset the toner (Toner number) for (Your printer model)” & follow the instructions step by step or phone us.
• Once you install new inks/toners/drums, Printer Head/Drum cleaning is must for better quality printouts and healthy printer life. Refer manual or Google to find out the process.

Buy Genuine Inks and toners for trouble free printing. GENERIC INKS WE SELL WILL HAVE FAILURE RATE OF 1% AND UP TO 10% IN THE CHEAPEST BRANDS.

New printer models released in past 2-3 years have chips on the ink cartridges and toners. These chips are changed every few months (no one will know when they do) and new software (firmware) will be updated into your system automatically and the Generic inks with old chips will not work. We will not know when a new chip is put until customers inform us that the inks do not work. (Please phone and tell us ASAP if an ink or toner we give does not work). When we come to know our wholesale supplier recalls our inks; airlift new chips; changes the old chip with new ones which may take up to a month or even more. Many online traders import the inks in bulk and when a new chip is changed they continue selling the old stock until their old stock is cleared. Do not buy online unless the trader specifies the chip version for late model printers.

Save $$s by blocking firmware updates. Get the advice of a qualified IT person

New model Generic or compatible inks and toners may have problems. One out of 100 sold (1%) in the brands we sell. (Chip not recognised, smudging, and in very rare cases slight ink leakage or toner smearing on paper. Do not blame us. We do not manufacture these. The Same Brand inks and toners we sell are manufactured in the Biggest and Best factories overseas and sold all over the globe and in New Zealand in at least 10 or more different outlets. (At double our prices!)

Note:
If you have left the printer without using for over 3 or 4 months putting new inks does not guarantee printer will work! If you continue to print in Black only and never use colours for over 3 months when you want to use colours, the colours may not work.

Most Printers should have the Black and Colour ink or toner in the printer for the printer to work. If the colour is completely dried up even the Black will not work. The same applies for Toners.